Terms and Conditions

The following terms apply to online and distance selling purchases only. We hope that you find the website easy and straight forward to use. If you have any problems please contact us on info@custom-lynx.co.uk.


Colours on our website will vary slightly depending how your monitor is calibrated. We do our very best to make sure all our images are true to the colour of the actual product you are purchasing but we can’t guarantee a perfect match every time due to the almost limitless variations in home monitor set ups.

The specifications & photographs on this website are for information and general guidance purposes only. Our products are continually updated and changes may be made to specification, design or appearance from time to time. These are subject to change without notice. For details of changes in design, specification or appearance contact us at info@custom-lynx.co.uk.


You may download, use or print extracts from this site for your personal use only. Unless otherwise stated, the copyright and other intellectual property rights for all material on this website (including without limitation photographs, web designs & implementations, graphical images) are owned by us or our licensors. Product images or descriptions which were created by Custom Lynx Ltd remain the property of Custom Lynx Ltd at all times and cannot by copied in any format under any circumstance without full written consent from Custom Lynx Ltd.


This website is owned and operated by Custom Lynx Cabling Ltd., a company registered in England.

Registered Office:
Unit 2
Baker Street
LE67 4GA

Company no. 5528195
VAT number 558 343 521

These terms and conditions apply to all users of this website/service, and are upheld at all times by Custom Lynx Ltd. By using this website you agree to the terms as set out in this document, if you do not agree to any of these terms, please do not use this website.

All goods and services are sold in accordance with the EU Consumer Rights Directive (2011/83/eu). The purpose of this directive is to ensure that the consumer is given clear and accurate information about the goods and services supplied by the retailer to help give consumers confidence when buying online.

Use of this website constitutes acceptance of these terms and conditions. Custom Lynx Ltd reserves the right to amend these terms at any time, without warning. All changes will be made current on this page.


Although we make every effort to ensure our website is available 24 hours a day, we will not be liable if, for any reason, our website is unavailable at any time due to maintenance, system failure or conditions outside our control.

From time to time, Custom Lynx Ltd may link to third party websites to provide the user with third party content, including but not limited to, videos from youtube, images, comments, reviews or links. Custom Lynx Ltd does not accept any liability for the suitability or incorrect use of this content and is provided solely as a guide for the customer. If you choose to view any third party content (including visit a 3rd party site or play a video) you do so at your own risk.

The use of tools for the purpose of price scanning (either automatically or manually) this website is forbidden without the prior written consent of Custom Lynx Ltd. Without prior consent, you agree to fines of up to £1000 a day if unauthorised scanning activity is detected.


Custom Lynx Ltd and any of our owners, officers, directors, employees or shareholders will not be liable for any losses or damage that you suffer under the contract which were not a foreseeable consequence of breach of the contract. We are not responsible for indirect losses which were not considered at the time of the contract including, but not limited to, any loss of income or profits, loss of business or goodwill, loss of data, loss of opportunity.

We are not liable for losses that arise in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.


All our prices are shown in British Pounds (GBP) and are displayed inclusive of VAT at the current rate of 20%. VAT is payable by all UK customers. Custom Lynx Ltd does not take any responsibility for any import taxes, customs charges or administration fees payable on orders made outside of the UK. It is the customer’s responsibility to cover all charges related to customs and the import of goods.

All our prices, descriptions and shipping charges are reviewed regularly and we endeavour to ensure that the prices and the information provided on our website are correct at all times. In the event of an error in the information provided by our website, Custom Lynx Ltd will notify you of this error immediately. In the event that a price or shipping charge is incorrectly displayed, Custom Lynx Ltd will offer you the product/service at the correct price, or a full refund. We are not under any obligation to honour an incorrect price.

Product images are for illustrative purposes only, Custom Lynx Ltd cannot be held responsible for differences in the manufacturer’s imagery and the actual product.


All orders made by you through our website are subject to acceptance by us. In the circumstance we refuse your order, we cannot be held liable to any party. After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an automated acknowledgement and is not an acceptance of your order.

Order acceptance and the completion of the contract between you the customer and Custom Lynx Ltd will take place at the point of order dispatch, unless we have notified you otherwise, or you have cancelled your order.

If we do not accept an order, a full refund will be processed.

We may refuse to accept an order if:
• We cannot obtain authorisation from the bank or suspect fraud
• If there have been errors/issues with the description of the goods
• If goods are no longer available

We currently accept the following methods of payment online: VISA, VISA Debit, Mastercard, Solo, Maestro, Visa Electron, Paypal in GBP.


We will make every effort to perform our obligations under the sale contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.


By “special order item” we mean any goods which are not normally stocked by Custom Lynx Ltd and have to be ordered directly from one of our suppliers/manufacturers. We require full pre-payment for all special order items. You should inspect the goods immediately upon receipt and report any damage via email or by phone within 24hrs. After that time we assume that you have accepted the item(s).

Special order goods are not returnable unless they are faulty or incorrect. We believe that there is plenty of opportunity during the consultation process to ensure that items you want to order will match to your specifications and requirements.


Clearance/Sale items may have astethical imperfection which does not affect the performance of the product. Clearance/Sale items are sold as is and cannot be returned based on reasons stated above.

For any questions regarding clearance items please email info@custom-lynx.co.uk. We will always try to provide as much information about clearance item as possible.


All custom made cables, looms, stage boxes, etc. goods are supplied with a lifetime warranty for the original owner unless specified otherwise. If the product is found to be faulty we will repair or replace the product free of charge (subject to normal wear and tear) – the product must be sent back at the buyers cost for testing. Any custom made products found to be faulty will be repaired or remade within five working days. Stock and clearance items are supplied with 12 month warranty. Any extended warranty offered by any manufacturer must be arranged by the customer. We are not responsible for organising such warranties. We can provide additional receipts upon request.


Legal ownership of the goods ordered is passed to you at the point of delivery. From this point, you are responsible for the safekeeping and correct use of all goods. Custom Lynx Ltd will not be responsible for any damage or fault arising from incorrect storage or use. The validity and conditions of any refund/return will be affected by any damage considered to be caused through misuse or neglect.

Custom Lynx Team